REFUND AND RETURNS POLICY

Love it or swap it.

We want you to love what you take home. If something isn't right, here's how we can help.

This Return and Exchange Policy applies to all purchases made from Powerful.Creative ("POWERFUL.", "we", "us"), whether made in store at 753 Victoria Road, Sydney, Nova Scotia, or online at powerfulcreative.ca.

Please note: eligible returns are issued as an exchange or store credit only. Refunds to cash, debit, or credit card are not provided, except for items that are damaged, defective, or incorrect due to our error, as set out in section 5.

1. Eligibility for exchange or store credit

Eligible items may be exchanged or returned for store credit within thirty (30) days of the date of purchase or, for online orders, the date of delivery. To be eligible, an item must:

  1. Be unworn, unwashed, and unused
  2. Be in its original condition, with all tags attached and in its original packaging where applicable
  3. Be accompanied by proof of purchase, such as a printed or email receipt or an order confirmation

Items that do not meet these conditions will not be accepted.

2. Store credit

Store credit is issued as a POWERFUL. gift card, redeemable in store and online. Store credit does not expire and cannot be exchanged for cash.

3. Final sale items

The following items are final sale and are not eligible for return, exchange, or store credit:

  1. Custom and personalized items, including all items made at the patch bar or the t-shirt and tote bar
  2. Sale, clearance, and discounted items
  3. Earrings and pierced jewellery, for hygiene reasons
  4. Body care products that have been opened, including soaps, lotions, and balms
  5. Food products, including jarred preserves
  6. Gift cards

4. Consignment items

POWERFUL. sells items on behalf of independent local makers. These items are subject to the terms of this policy in full. All returns and exchanges of consignment items must be made through POWERFUL. and not directly with the maker.

5. Damaged, defective, or incorrect items

If an item is received damaged, is defective, or does not match your order due to our error, please notify us within thirty (30) days of purchase or delivery. At our discretion, we will repair or replace the item, or issue a refund to the original method of payment. This section applies to all items, including custom and final sale items.

6. Online orders and return shipping

Online orders may be returned in store with proof of purchase, or by mail.

  1. Before shipping a return, please contact us at info@powerfulcreative.ca for instructions
  2. Return shipping costs are the responsibility of the customer. The customer may use the carrier of their choice. POWERFUL. is not responsible for items lost or damaged in return transit
  3. If an item was damaged in shipping or is defective, we will provide a prepaid return shipping label
  4. Items returned damaged, used, or missing parts for reasons not due to our error may be eligible for partial store credit only, at our discretion

7. Refunds

Refunds to the original method of payment are issued only under section 5. All other eligible returns are issued as store credit under section 2.

8. Changes to this policy

POWERFUL. may update this policy at any time. The policy in effect on the date of purchase applies to that purchase.

9. Contact

Questions about this policy can be directed to info@powerfulcreative.ca or made in person at 753 Victoria Road, Sydney, Nova Scotia.